Frequently asked questions

  • What is kindness is the movement?

    Glad you asked! kindness is the movement is an inspirational movement + fun clothing brand dedicated to spreading kindness, love, positivity, sunshine + happiness.

    The Movement was started by artist, author, visionary, light shiner, and kindness spreader, Chrishawn. Her motto is “sprinkle kindness everywhere you go!”

  • do you ship internationally?

    At the current moment, shipping internationally is not available.

  • how long does an order take to process?

    Normal processing time is between 3-7 business days after receipt of order and payment, as each item is made to order. Processing time does not include shipping time.

  • How long does shipping take?

    Shipping + delivery usually occur between 3-7 business days after processing and fulfillment. This is an estimated time and not a guarantee, as delivery times may vary. Once your order is processed and shipped, you will receive a tracking number to your email. PLEASE ENSURE THAT YOUR SHIPPING ADDRESS IS CORRECT AND COMPLETE PRIOR TO CHECK OUT TO AVOID DELAYS OR ISSUES!

    kindness is the movement is not responsible for orders lost, mishandled, or misplaced by USPS, UPS, or FedEx. kindness is the movement is not responsible for delays in shipping from the processing facility. Please be aware that during holidays and special sales events and/or promotions, processing and shipping times may be increased or delayed.

    Once your order has shipped and arrived at USPS / UPS / FedEx, please refer to your tracking number and contact them directly for order updates. Again, orders may ship from different facilities but generally will be shipped from the location closest to you.

  • What happens if my package is returned to sender?

    If your package has been returned to the facility, please email us at kindnessisthemovement @ gmail.com with confirmation of your shipping address and order number so it may be investigated.

    If the reason for returned by carrier is “insufficient address” or “incorrect address”, your order can be reshipped with a corrected address, but you [the customer] are responsible for the new shipping charges that will occur. Please ensure that your shipping address is complete and accurate when you are placing your order to avoid delays or issues.

  • How do I know what size to get?

    All t-shirts are unisex sizing unless specifically stated. Each product page has its own size guide for your use, usually shown in the additional picture section. Please refer to the guide for sizing specifications and how to measure for accuracy. If the chart is cut off please attempt to decrease the zoom of your browser to expose the entire page.

  • What are the recommended care instructions for my garments?

    Each product page has care instructions in the additional information section, below the check out button. Please refer to these instructions for proper caring of your garment.

  • Why does my garment look faded?

    With DTG (direct-to-garment), designs are printed directly onto the garment and absorbed into the fabric. The DTG method is used for most of the t-shirts. 

    * DTG inks are eco-friendly, CPSIA-compliant, non-toxic, non-hazardous, and soluble in water. They're free from heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE).

    *Opaqueness varies depending on the garment. Lighter weight garments with more cotton content, such as t-shirts will have a more opaque print result. Heavier weight garments, such as sweatshirts and hoodies, will have a less opaque print result because the fabric is thicker and will absorb the water based ink more. This results in seeing the garment through the print a bit.

  • Why does my shirt have a vinegar smell and/or a yellowish color cast?

    When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white or yellowish residue. Don’t worry that isn’t unusual; it’s from a fixation agent applied during the printing process and isn’t permanent.

    Fixation agent (also known as pre-treatment) is used for all DTG prints. It helps the ink bond with the fabric. Without it, the ink would flake off the garment.

    The solution is simply to wash the garment. Neither the residue nor the smell is permanent and both should go away after one wash. If it does not disappear after the first wash, please contact us with 2-3 clear photos. At least one should be of the full garment and a couple of up close photos of what you are seeing to kindnessisthemovement @ gmail.com. Please send within the first 14 days of receiving your garment.

  • How do I report a problem with my order?

    Please review the shipping + returns policy here.

  • My items were damaged upon receipt, what do I do?

    Please review the shipping + returns policy here.

  • Can I return something that doesn't fit?

    At the moment, returns for wrong sizing is unavailable. Please review product description and size chart listed on each product listing to ensure you purchase your desired fit.

  • How do I make a return?

    Currently, we are unable to process returns for non-damaged or non-defective items. Please review product description and size chart to ensure you purchase your desired fit. If your item is defective, misprinted or the wrong item, please review the shipping + returns policy here.

  • How can I exchange a product?

    Exchanges are unaccepted at the moment.

  • What is this Kindness Matters Fund that you give 10% of every order to?

    The Kindness Matters Fund is a Give Back Initiative that allocates 10% of your purchase into a fund that donates to local charities and those in need. To learn more about the it, click here.

  • My question isn't here, what do I do?

    You can use the contact form here or shoot an email to kindnessisthemovement @ gmail.com

  • How do I contact customer service?

    You can use the the contact form here or shoot an email to kindnessisthemovement @ gmail.com